When reporting an issue with StocksToTrade, you may be required to provide a screenshot to illustrate the problem you are encountering. Here's a quick guide on how to take a screenshot on your computer and send it to us.
For Windows Users
Option 1: Full-Screen Screenshot
Shortcut: Press PrtScn (Print Screen)
This copies the entire screen to your clipboard.
Next: Open an app like Paint or your email, press Ctrl + V to paste, then save or send.
Option 2: Specific Window Screenshot
Shortcut: Press Alt + PrtScn
This captures only the active window to your clipboard.
Next: Paste into any program (Paint, Word, or email) using Ctrl + V.
Option 3: Select Portion of Screen (Windows 10 & 11)
Shortcut: Press Windows key + Shift + S
Your screen will dim, and a snipping tool will appear.
Next: Click and drag to select the area you want to capture.
The screenshot is copied to your clipboard and saved in:
Pictures > Screenshots, or
Accessed via the notification that appears after capture.
For Mac Users
Option 1: Entire Screen
Shortcut: Press Command + Shift + 3
The screenshot is automatically saved to your Desktop.
Option 2: Selected Portion of Screen
Shortcut: Press Command + Shift + 4
Click and drag to select the area you want to capture.
The image is saved to your Desktop as a .png file.
Option 3: Specific Window
Shortcut: Press Command + Shift + 4, then tap the space bar, then click the window.
The screenshot will be saved to your Desktop.
Send the Screenshot to STT Support
Once you've taken your screenshot:
- Locate the saved image (usually on your Desktop or in the Pictures folder).
- Attach it to an email.
- Send it to: support@stockstotrade.com
Please include a brief description of the issue you are experiencing along with the image for a quicker resolution.
Jay B.